Shipping Policy

Shipping Rates

We ship NZ-wide with flat-rate pricing — no surprises at checkout. Rates are calculated automatically based on the size of your order.

Free Collection — Auckland North Shore

If you're based in Auckland, you're welcome to collect your order for free from our workshop in Bayswater, North Shore Auckland. Select collection at checkout and we'll be in touch to confirm a pickup time.

Collection is also a great option if you've purchased gear for installation through our sister business RVSR — your products can go directly to our workshop ready for fitting. Find out about installations →

Dispatch & Delivery Times

Orders are dispatched the same or next business day after payment is confirmed. Once dispatched, most NZ orders arrive within 2–3 business days.

Delivery times are estimates provided by our courier partners and may vary during busy periods such as public holidays. If your order hasn't arrived within 5 business days of dispatch, please contact us and we'll follow it up straight away.

Order Tracking

Once your order is dispatched you'll receive a confirmation email with your tracking number. Use this to track your delivery directly with the courier. If you haven't received a dispatch email within one business day of ordering, check your spam folder or get in touch.

Where We Ship

We currently ship within New Zealand only. If you're based overseas and need a specific product, get in touch and we'll see what we can do.

Damaged in Transit

If your order arrives damaged, please take photos of the packaging and item and contact us within 7 days of delivery. We'll arrange a replacement or refund and cover all associated costs. See our Returns Policy for full details.