Privacy Policy

Viaggo ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have — in accordance with the New Zealand Privacy Act 2020.

By using our website at viaggo.co.nz or purchasing from us, you agree to the collection and use of information as described in this policy.

Who We Are

Viaggo is a trading name of AV Trading Limited, a New Zealand registered company. We are an online retailer of marine and RV accessories, based in Auckland. GST Number: 694 99 818. You can contact us at enquiries@viaggo.co.nz.

What Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Order and purchase history
• Messages and enquiries you send us

We also automatically collect certain information when you visit our website:

• Browser type and device information
• Pages visited and time spent on the site
• IP address and approximate location
• Referring website or search terms

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your questions and support requests
• Improve our website and product range
• Send you relevant updates and offers (only with your consent — you can unsubscribe at any time)
• Comply with our legal obligations

We will never sell your personal information to third parties or use it for purposes unrelated to your relationship with Viaggo.

Who We Share Your Information With

We only share your information with trusted third parties where necessary to operate our business:

• Shopify — our e-commerce platform, which processes orders and payments
• Courier partners — to deliver your orders (name and delivery address only)
• Payment processors — to securely process your payment (we never see or store your card details)

All third parties we work with are required to handle your information in accordance with applicable privacy laws.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. Cookies help us remember your preferences and improve your browsing experience.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Our website uses SSL encryption (you'll see the padlock in your browser) and all payment processing is handled by Shopify's secure, PCI-compliant payment system.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically kept for 7 years for accounting and legal purposes. You may request deletion of your account and personal data at any time.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask what personal information we hold about you
• Request a correction to any inaccurate information
• Request deletion of your personal information (where applicable)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner

To exercise any of these rights, please contact us at enquiries@viaggo.co.nz. We'll respond within 20 working days as required by law.

Links to Other Websites

Our website may contain links to third-party websites (such as product manufacturers or courier tracking pages). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "last updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch: